Frequently Asked Questions
In most cases your account will be ready immediately. However, our fraud detection algorithms will place a hold on any suspicious sign-ups. If that happens we generally clear the hold within an hour if it occurs during normal business hours. Outside of normal business hours it will take longer.
No. We offer everything you need to build out both the membership and public portion of your website.
Yes, we do. We offer two months free. Contact us and we'll send you a payment link for your preferred annual plan.
It's simple - just send us a notice via our contact form letting us know that you would like a refund - we'll get it processed asap.
If you're a registered non-profit located in the United States, we offer at 50% discount on our annual plans. There are no discounts on the monthly plans.
If you'd like to take advantage of this offer please just drop us a note using our contact form and we'll get you all set up with a discount code unique to you.
It might take us a few days to verify your non-profit status so please be patient!
No, we do not. Your Stripe and Paypal accounts are your own and you get 100% of the revenue that flow into those accounts. We only charge you the flat monthly fee you see on our pricing table for using our service.
When sending marketing messages we connect the system to your email provider. Therefore the limits vary depending on your provider.
If you connect it to a regular provider such as your gmail account, you might only be able to send a few hundred emails per day.
But if connected to a professional level service such as Mailgun, Amazon SES, SendGrid etc. you can send tens of thousands of emails per day - assuming you have that many members of course!
Standard transaction emails such as membership confirmations and reminders are sent through our own email system. Only marketing campaign emails need to be connected to your email provider.
Yes. You can use any number of MailChimp sign-up forms to send leads you collect directly to the MailChimp service. Additionally, you can also add new members who opt-in while they're signing up for your service.
We provide various levels of integration with a number of email providers depending on the type of integration you need.
We provide a built-in email campaign manager that you can populate with leads you collect from landing pages.
You can also connect your landing pages directly with many other email services.
However, for membership signups, we only send those email addresses directly to MailChimp. But you can use a Zapier connection to send them to any other marketing service provider.